Stand-out Customer Service
Our approach to customer service starts with treating our clients like people that need solutions. We never forget that there is a person behind the request, and a whole company that is invested in their success. With this in mind, we take the time to understand you and your needs…so we can give your project the complete experience and personal touch that our competitors can’t offer. Here’s how:
- We give you direct access to high-level decision makers, so you can speak one-on-one with the experts who oversee your projects.
- We operate with complete transparency, so you never have to worry that your project and know that any assembly of your components are carefully secured and intelligently managed.
- We reach out and touch base with our clients regularly to better help them understand more about our services and new products/ capabilities. It is very important to us to work with you and learn about how we may be of service.
Our approach to customer service has allowed us to build close relationships with many of our clients throughout all our market segments. Through these relationships, we have learned how to better adjust our product line up and manufacturing capabilities. More than anything, we’ve found that our clients value our personalized customer service, knowledgeable sales consultants netting a predictable, favorable results for all the projects entrusted to us.
EnvyPak through its driven leaders needed to be inventive to develop a better technology for producing clear plastic envelopes, pockets and page protectors. The challenge was to create a barrier to edge out other manufacturers with “our secret sauce” and manufacturing ingenuity. Working with our material vendors and in-house experts in equipment building and modification, we came up with Darkweld Technology – a proprietary process exclusive to EnvyPak. Research started in 1998 and after 10 years of working with traditional technologies converting plastic products. The due diligence payed off, and the EnvyPak product line has been sold and distributed worldwide with huge success. Our clients continuing to challenge us to find new and better applications and we live for that!
In terms of experience, EnvyPak has manufactured and/or consulted on thousands of successful projects in multiple market segments. We have successfully executed projects in nearly every market segment, from Automotive, Insurance, Healthcare, Educational, Pharmaceutical, Non-Profit just to name a few. Together, the members of the EnvyPak Team represent a large pool of experience that takes the stress out of working on projects, and can help you achieve your end result every time!